Privacy Policy

Accounts, enrolment and learning

We use contact and account details, your chosen course, payment status and learning records to provide the training, give you access, save your progress, assess your work and support you. If you apply or ask us a question, we use the information you send to respond. Stripe processes card payments. We use payment and enrolment records to manage refunds and meet accounting obligations.

If you apply for a credential through The Spectrum Council, we use the details needed to support that process. The Council manages its own assessment and public register under its privacy policy.

Emails and review invitations

We use your email address to send the results or resources you request and messages about your account and course. You can unsubscribe from marketing emails using the link in those messages. If we invite you to review your experience, we share your name, email address and enrolment reference with Trustpilot so it can send the invitation. Leaving a review is optional.

Site analytics and advertising

We use cookies, browser storage and events to keep you signed in, remember choices and understand how people use the site. On marketing and checkout pages, Google Analytics, the Meta Pixel and Meta’s Conversions API help us measure visits and advertising. Events can include pages viewed, referral details, browser identifiers and checkout or purchase activity. Meta may receive hashed contact details with checkout or purchase events to help match them to ads.

Our free self-tests and reasonable adjustments letter builder keep answers and letter text in your browser. These pages leave Google Analytics and the Meta Pixel off. We count visits and whether a tool was started or completed. If you ask us to email a guide, we receive the email address you provide.

Service providers and retention

We use service providers for hosting, storage, email delivery, payments, analytics and advertising. They handle the information needed to provide those services. Retention depends on why we hold the information, including supporting ongoing course access, keeping payment records, resolving support requests and meeting legal obligations.

Your privacy choices and rights

Depending on where you live and how we use your information, you can ask for access, correction, deletion, restriction or a copy of your data, or object to certain uses. Where we rely on your consent, you can withdraw it. Email us at the address above to make a request. In the UK, you can also complain to the Information Commissioner’s Office.